Trip PortCommerce Disclosure
Act on Specified Commercial Transactions
- Business Name
- Trip Port Co., Ltd.
- Address
- 3F Tokyu Shibuya Station Front Building, 1-23-10 Jinnan, Shibuya-ku, Tokyo 150-0041, Japan
- Phone Number
- +81 80-8322-3393
- Email Address
- ryota.maruoka@tripport.jp
- Operation Manager
- Ryota Maruoka
- Additional Fees
- Tour price only. No additional fees apply.
- Delivery Time
- Service will be provided from the specified tour start time after booking confirmation and approval.
- Available Payment Methods
- Credit card only
- Payment Period
- Payments by credit card are processed immediately.
- Price
- Prices as listed on each tour page (including consumption tax)
Business Hours / Email Support Hours
Weekdays 10:00 - 18:00 (excluding weekends and holidays)
Exchange and Return Policy
Customer-Initiated Returns/Exchanges
Cancellations within 24 hours of the tour start time cannot be accepted. For cancellations made more than 24 hours before the tour start time, a full refund will be provided.
Defective Products/Services Returns/Exchanges
If there are any issues with the service, please contact our customer support (+81 80-8322-3393). We will provide a refund or exchange for a new service at our expense.