Commerce Disclosure (Act on Specified Commercial Transactions)

Business Name

Trip Port Co., Ltd.

Address

3F Tokyu Shibuya Station Front Building
1-23-10 Jinnan, Shibuya-ku
Tokyo 150-0041, Japan

Phone Number

+81 80-8322-3393

Business Hours: Weekdays 10:00 - 18:00 (excluding weekends and holidays)

Email Support Hours: Weekdays 10:00 - 18:00 (excluding weekends and holidays)

Email Address

ryota.maruoka@tripport.jp

Operation Manager

Ryota Maruoka

Additional Fees

Tour price only. No additional fees apply.

Exchange and Return Policy

<Customer-Initiated Returns/Exchanges>

Cancellations within 24 hours of the tour start time cannot be accepted. For cancellations made more than 24 hours before the tour start time, a full refund will be provided.

<Defective Products/Services Returns/Exchanges>

If there are any issues with the service, please contact our customer support (+81 80-8322-3393). We will provide a refund or exchange for a new service at our expense.

Delivery Time

Service will be provided from the specified tour start time after booking confirmation and approval.

Available Payment Methods

Credit card only

Payment Period

Payments by credit card are processed immediately.

Price

Prices as listed on each tour page (including consumption tax)